Customer experience (CX) is the sum of all customer interactions and emotions with a brand throughout its journey. It is about providing good service or
As an expert social media strategist, I know how important it is to create a positive and memorable customer experience. Customers are the lifeblood of any
Rule #1 – Answer Every Complaint, in Every Channel, Every Time. It’s as straightforward as it gets. You want each and every customer with a problem to feel
Did you send a text message while I’ve been standing up here talking? You aren’t alone, people are messaging on a global scale, and they expect to be
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